Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at stuffedplushtoys.team@gmail.com.
Payments
You can use Mastercard, visa and Paypal.
We do not charge your credit or debit card until your order has been shipped. You will receive a confirmation email once your order has been shipped and we have charged your credit or debit card.
Returns
We accept returns at any time within 7 days of receipt under certain conditions, provided that the returned item(s) are in the same condition as delivered.
Please note, we are unable to process an exchange.
You will need to pay for the shipping cost to return your order to us. Please send your return to:
xxxx
To help us quickly process your return, please follow our returns instructions:
- Return all original packaging;
- Do not remove any hang tags or sewn tags. Any returned items without sewn tags will not be eligible for a refund;
- Use the original mailing bag/box to return the item(s) and securely seal to keep the item(s) safe;
- Always obtain and keep the tracking information from your post office or chosen carrier for your return in case of any non-delivery.
- Merchandise items (Stickers, pin badges and key-rings) must be unused and returned in their original packaging or will not be eligible for a refund.
If your order arrives damaged or if there is anything wrong, please contact us.
Please also note, we do not refund gift wrapping charges if your gift is unwanted or if you have changed your mind. If your gift is damaged or faulty, we will gladly refund any gift-wrapping charge.
Shipping
During checkout, our website shows the available delivery methods for your destination, the price, and the estimated delivery time in working days. Working days do not include Saturdays or Sundays, or any Public Holiday in the US or the country of destination.
Estimated delivery days are the number of days our delivery partners aim to deliver by but are not guaranteed.
While specific estimates are quoted at checkout, these are broadly in line with the following guidelines:
Monday to Friday:
| Standard | |
| US | 8 days |
| Canada | 8 days |
| Europe | 10 days |
| International | 8-14 days |
In all cases, exceptions exist for remote areas and delivery times vary from country to country. We provide estimates to help you plan your orders, but we cannot promise or guarantee delivery times because of factors outside our control.
Additional delivery information
Shipment dates are estimates with which our couriers work to achieve. If you live in an area experiencing an unexpected service delay (i.e., severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.
Your order number will be confirmed at the last stage of the checkout process. It will also be sent to you in a confirmation email. Please check your junk or spam folder if you have not received your confirmation email as it may have landed there!
We offer a variety of delivery options. The shipping page on our website will show our current delivery options, estimated journey times and costs accordingly. For most destinations, we aim to offer a standard tracked service and express service.
| Europe |
Free shipping |
Free over 50$ |
|
US & CANADA |
Free shipping
Standard
|
Free over 50$
|
|
Rest of World
|
Standard - International Tracked (estimated 14 Days) Tax and duty not included Express - DHL (estimated 6 Days) Tax and duty included |
12$ |
We keep in close contact with our carrier partners to make sure delivery estimates are correct, keeping as up-to-date as possible. Sadly, conditions out of our control or local events can occasionally cause a delay.
If your order has exceeded the estimated delivery time frame or something looks unusual on the carrier tracking pages, please contact us!
Uncategorized
Sometimes our friends need a bit of a clean and fluff refresh after their many adventures. Most of our plush pals are spot clean or hand wash only so please do not machine wash or dry them!
Some are safe to be machine washed, so please be sure to check out the product’s page for details, as well as the laundry care tag sewn into the item.
Please kindly note, even our fluffiest friends' fluff may change after their first hand wash due to the nature of the fabric.
Without spoiling any of the fun, we take security very seriously.
When you enter your card payment details, you will be redirected to a secure payment gateway provided by our payment partner. This payment gateway is certified to Level 1 compliance (the highest level) of the Payment Card Industry Data Security Standard (PCI DSS).
Transactions are protected by the highest level of security via SSL encryption.
For a faster option, you can checkout as a guest.
If you would like to set up an account, you will have access to your order history and it will be easier to shop with us in the future as your details are safely and securely linked to your personal account.
Click on "Sign In" and enter your email address into the field requested, then click on the "Forgot your password" message. We will then send you a new password to access your account. If you have not received your password reset email, please check your junk or spam folder as it may have landed there.
If you still have not received a password reset email, it may be that the account was set up with a different email address.
If you are not sure what email you used, please contact us.